Financial institution of America builds out Erica to assist dwell chat

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Financial institution of America is rewiring its inner techniques and including APIs to create a seamless hand-off between its digital chatbot Erica and dwell chat backed by brokers. “Erica has now turn into, successfully, on cellular, our gateway to service. And the best way we all the time contemplated that from the outset was … Erica is your first line […]

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