Audrey Gelman apologizes for management errors at The Wing after months of ‘inward’ reflection


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Greater than 4 months after workers referred to as for her resignation, Audrey Gelman, the cofounder and former CEO of The Wing, responded Wednesday to protests by the ladies’s coworking house’s employees.

Employees who staffed The Wing’s entrance desks, cooked and cleaned in its kitchens, and dealt with different customer-facing jobs spoke to the New York Times in March about mistreatment they skilled whereas working on the venture-backed startup, together with by Gelman immediately. In June, a lot of these staff shaped “Flew the Coup,” a collective of former Wing workers who shared experiences with racism and different points. (With the chain’s areas closed because of the coronavirus pandemic, no areas’ employees had been nonetheless working when Flew the Coup shaped.)

Following these efforts, The Wing’s corporate staff and members organized two extra related protests calling for change in management; Gelman stepped down from her post as CEO in June.

“I selected to create a enterprise mannequin that was a continuation, not a radical reimagining of the service business,” Gelman wrote in a letter directed to Flew the Coup, which she posted on her Instagram account on Oct. 14. “I sought to achieve private monetary success, stature, and the self-worth related to scaling a startup so quick and so nicely. I additionally sought to show it was doable for younger ladies to be simply as profitable in blitzscaling a enterprise as males, and to encourage different ladies to do the identical. Sadly, this got here on the expense of a sustainable and wholesome tradition. … No marvel our workers skilled the identical indignities you’d count on at a restaurant, cafe, or nation membership of their day-to-day work.”

Gelman famous that she has stepped down from the corporate’s board of administrators, which was a requirement made by each members—who paid as much as $2,700 a 12 months to frequent Wing areas—and workers. (Members additionally referred to as for Gelman to dissolve her fairness stake within the firm; she didn’t point out that demand.). Gelman didn’t handle protests by headquarters employees or by members in her letter, responding solely to areas employees with Flew the Coup.

The indignities former Wing workers described gained consideration largely due to the conflict between the treatment of the women who worked for the business and the company’s stated feminist mission: to middle and uplift ladies. Areas’ employees referred to as out that pressure, which Gelman addressed in her letter. “The Wing positioned itself as a an antidote to male supremacy and a patriarchal system whereas taking part in inside that very same system by selling the continued social and materials benefits of the ladies who might afford to change into members,” she wrote. “We billed ourselves as a solution to the issue whereas failing to handle that we had been persevering with to inflict it.”

In a press release to Fortune on Wednesday, a spokesperson for The Wing stated, “Audrey Gelman resigned as The Wing’s CEO in June and has since left the board of administrators. We’re inspired to listen to of Audrey’s time of reflection and development.” The corporate declined to specify when Gelman departed her board seat.

In keeping with Flew the Coup’s Instagram account, the collective has just lately held conversations with present Wing management. (The group has not publicly revealed the identities of the previous workers who make up its membership.) The group then started to reiterate its calls for on-line, which included public apologies from Gelman and her cofounder Lauren Kassan, who’s now one in all three executives working the enterprise by way of an “Workplace of the CEO,” in addition to for staff to be launched from non-disclosure agreements they signed. The group has additionally put its sources behind elevating cash for former Wing staff who’ve confronted unemployment all through the coronavirus pandemic.

Gelman ended her letter with a graphic, stating: “I’m the previous CEO of The Wing and I assist Flew the Coup.”

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